An exciting opportunity has arisen based locally with one of our clients, you will be an ambassador for their brands. You will be constantly striving to provide good customer service.
Key responsibilities will include:
Processing and recording data.
Collecting and analysing data to learn more about seller behaviour
Completing enrolment through analysing and auditing documents.
Conducting research on problems and resolving complaints.
Preparing reports from the analysis of data.
Creating operational tools and presentations and communicating them to the customers.
Ensuring the best route of our orders to the buyers’ shelves by liaising with all required departments and suppliers, couriers, bookers, forwarders...
Strategic planning to improve buyer’s results
Deliver on time reporting and forecasting for all required reports and documents to appropriate parties
Processing and progressing orders, to ensure the customer knows information about order, status, progress, latest delivery details, problems, alternatives.
Processing customer complaints and credit notes quickly and accurately, pinpointing any problems and be confident to raise ideas to streamline process.
Acting as a buyer advocate with a focus on improving the buyer experience
Managing communications between key accounts and internal teams
Build sustainable relationships of trust through open and interactive communication.
Meeting customers and delivering impactful insight & analysis
Following up the sales and finding solution to keep in touch with your customers (phone meetings, mailing, email campaigns) and developing their potential.